Refund policy

Last updated: 6 October 2026

Cancellations and change-of-mind returns

For UK online purchases, you can cancel from the time you order until 14 days after delivery. Email trainerandcouk@gmail.com with your order details and a clear statement that you wish to cancel. You then have a further 14 days to send the goods back.

Contact us for the correct return address. This does not make your cancellation conditional on our approval. You pay the direct return postage for a change-of-mind return.

You may inspect and try on trainers as you would in a shop. Please return them carefully packed with any original packaging and accessories. We may deduct a loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

For a cancelled order, we refund the goods and standard outbound delivery charge. Extra charges for a premium delivery option are not refundable. We refund through your original payment method, without a refund fee, within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

Faulty, damaged or incorrect goods

Email us with your order details and a description of the issue. Photos can help but are not a condition of your legal rights. Where goods are faulty or not as described, your statutory rights apply, including the usual 30-day right to reject and later rights to repair, replacement or other remedies. We cover reasonable return costs for these goods. Sale items retain the same statutory rights.

Optional cancellation form

To Trainer and Co, trainerandcouk@gmail.com:

I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature (only if sent on paper):

This policy does not limit your statutory rights.